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IT Manager

Information Technology Miami, Florida Full-time


  • Posted on Sep 9, 2019


Position Summary:

We are seeking a career-minded individual for the position of IT Manager, preferably someone who is looking for long-term growth and potential. In addition to the job description below, candidates must possess strong customer service skills, an eye for detail, and the ability to multi-task at a quick pace. Being a team player is a must!

Major Responsibilities/Essential Functions:

  • Manages all daily activities including monitoring, maintenance, tracking, reporting, and problem resolution for the IT Support Team.
  • Manage and ensure incident response, Incident Post-Mortem/Root Cause Analysis activities..
  • Ensures proper management, maintenance, provisioning and monitoring of all production end-user equipment.
  • Manages change initiatives in a systematic manner to ensure systems availability, performance and reliability.
  • Manages internal operations projects that may require cross-department resources and coordination.
  • Undertakes system maintenance.
  • Provides customer service to all internal staff.
  • Monitors the IT ticketing system to ensure timely correction of any incidents.
  • Analyzes activities and documented resolutions, identify problem areas, devise and deliver solutions to enhance quality of service and prevent future issues.
  • Helps to define key operational metrics, develop reporting and set targets and continuously improve. Present operational metrics to IT Leadership on a consistent basis.
  • Partners with Infrastructure Team in areas of cross use resources
  • Oversees timely handover of new services/resource from IT teams to functional areas.
  • Minimum of 5 years of previous experience in related field (Bachelor’s degree in relevant technical field preferred)
  • Experience leading a team of IT Support/Helpdesk Technicians.
  • Experience in warehouse/logistics is a plus


Required Qualifications:

  • Microsoft Windows Operating Systems
  • MAC OSx
  • Microsoft Office Suite
  • Email Systems
  • Networking and WiFi
  • VPN Technologies
  • VoIP Telephone Systems
  • Incident Ticketing Systems
  • Remote Support Tools
  • Printers/MFC
  • Handheld Devices/Mobile Devices
  • Asset Management Tools
  • Some travel required

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