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IT Support Analyst

Information Technology Miami, Florida Full-time

Summary

  • Posted on Sep 4, 2019

Description

• Provide Tier 1/2/3 (Help Desk) problem identification, diagnosis and resolution of problems.

• Provide support for the dispatch of system and hardware problems and remains involved in the

resolution process from start to finish. Track all hardware shipments from vendors to destination.

• Take complete ownership of all support duties. Ensure tickets are handled correctly and quickly.

• Work daily with remote support tools troubleshooting a wide variety of issues with end users. Must have

extensive remote support history.

• Create and improve SOP documentation, be the leader in all aspects of IT Support.

• Ensure Asset Management is maintained, updating constantly to ensure accuracy.

• Configure, deploy and manage Windows operating systems.

• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for

all of the client/server/storage/network devices, mobile devices, etc.

• Provides after-hours, weekend monitoring and support of production environment

Requirements


• Bachelor's degree in a technical discipline from an accredited college or university. 5 years of related

system administration experience may be substituted for the bachelor's degree

• Expert knowledge of Windows 10 and Office 2016 troubleshooting with these and older versions.

• Strong knowledge of Apple products, OSX, iOS devices, expert in Wi-Fi technologies

• Strong knowledge of Office 365 Tenant with OneDrive and SharePoint

• Knowledge of Active Directory, GPO's, NTFS permissions and infrastructure services DNS, DHCP,

DFS

• Knowledge of Windows server administration how client/server works, file shares

• Knowledge of desktop imaging technologies, ability to image desktops locally and remotely

• Knowledge of routers and switches, CCNA a plus, SAN, VMware, IP Phones

• Excellent written, typing and verbal communications skills

• Excellent organization, observation, followup skills

• Attitude of doing whatever it takes to get the job done (not a clock watcher)

• Attitude of constantly wanting to improve as IT is ever changing with new technologies

• Valid US Passport (or can easily obtain) and the ability to travel 25-50% when necessary


Interested?
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