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IT Support Specialist

Information Technology Miami, Florida Full-time


  • Posted on Sep 4, 2019


Job Title: IT Support Specialist

Reports to: Helpdesk Supervisor/IT Manager

Job Summary:

The IT Support Specialist will assist with internal network changes and hardware

implementations, troubleshooting, and maintenance of Information Technology (IT) systems.

Assist with helpdesk related calls, emails, and tickets.

This position requires understanding of networking, hardware, and infrastructure technologies.

Primary Responsibilities:

Provide training and technical support to internal employees

Provide support for all desktop and laptop computers, associated peripherals (printers, fax,

scanners, etc.), and end-user software through our internal help desk

Travel to remote facilities (~20% max)

Prepare project status reports

Prepare estimates used by management for purposes of planning, organizing, and

scheduling work

Provide training to new employees and other training sessions as required

Implement and maintain computer hardware, including, but not limited to, servers,

workstations, and accessories

Regularly evaluate our IT systems to ensure they meet the necessary demands

Assisting directors and managers with network administration tasks

Educating teammates about network security and best practices for computer usage

Install, update, and troubleshoot software used within the organization

Install and troubleshoot network-related equipment such as patch panels, switches, and


Administer telephone communications for internal staff including cellular and internal

phone system

Document, review, and improve existing or new procedures and workflows

Utilize internal asset control systems to maintain software and hardware licenses and


Help to maintain current security standards and assist in the on-going development of our

security infrastructure

Work with IT Lead on network engineering to support best practices for the network


Assist in hardware and software deployment projects and rollouts

Facilitate the on-boarding and off-boarding of teammates

Interact with third party service providers and vendors as needed to support core duties

Perform other related duties as assigned


Ability to explain technical issues to technical and nontechnical staff

A+ Certified

Network, Cisco, or CompTIA certifications preferred

Expert knowledge of Windows 10 and Office 365 troubleshooting with these and older


3+ years of experience in information technology

Experience with Microsoft Office 365 administration

Excellent written, verbal, and telephone communication skills

Familiar with a range of on-prem and SaaS software and hardware

Ability to work under pressure and handle multiple problems simultaneously

Knowledge of hardware technology and concepts

Strong analytical, diagnostic, and problem-solving skills

Personable, professional demeanor

Demonstrated experience supporting business IT systems and services

Able to work in fast-paced environment

Must be available for after-hours emergency situations

Must be able to pass a drug and background check

Salary commensurate with experience

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