The Director of Operations leads a team of facility General Mangers and influences the entire facility operations team to do the fast-paced work required to run a group of reverse logistics facilities (including return to vendor, liquidation, fulfillment, testing, and repair) center as efficiently, safely and productively as possible. This role will handle management responsibilities for the team members under his/her supervision and is responsible for overseeing and ensuring prompt, efficient and accurate handling of returns merchandise as well as developing and implementing team goals. This role is responsible for hiring, evaluation, development, discipline, and termination of teammates. The Director of Operations is responsible for managing and overseeing a group facility operations center consisting of 200+ or more teammates per facility and be held accountable for all aspects of automated reverse logistics facilities which focus on product disposition in a return to vendor & liquidation environment.
The Director of Operations is responsible for subordinate’s performance and execution of all operations functions at the facilities including: (1) Develop and execute daily and weekly operational plans; (2) Meet or exceed customer service level expectations while achieving maximum operating efficiency (3) Maximize quality, throughput, and productivity of the facility; (4) Oversee a diverse teammate population; (5) Nurture a positive teammate relations; focused on safe and productive work environment; (6) Ensure all corporate policies and procedures are adhered to as well as short and long term plans are implemented.
Job Responsibilities include but limited to: