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2023 Spring Survey: The Cost of Retail Returns

The retail industry faces the ongoing challenge of efficiently managing returns while meeting consumer expectations. In this report, we summarize key challenges, emerging trends, and actionable strategies that retailers shared in our recent survey they are currently using to optimize returns processes and enhance financial outcomes. We invite you to explore the valuable insights presented here and engage with goTRG’s returns experts to discover how our returns management SaaS and solutions can effectively solve your returns problems.

Download the full report to learn retailers’ current returns-related priorities and the strategies they employ to minimize costs and maximize recovery potential.

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2023 Spring Survey: The Cost of Retail Returns

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A report surveyed 500 US-based retailers with annual revenues of over $750 million to uncover their current returns-related priorities and strategies. The report provides insights into key challenges, emerging trends, and actionable strategies to optimize returns processes and enhance financial outcomes.

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