Solving returns

Returns management solutions for retailers and brands.

goTRG wins the Silver Stevie®️ American Business Award®️ for Most Innovative Company of the Year 2024.

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Trusted by Top Retailers and Brands

Manage the Entire Reverse Lifecycle

Easily Manage Returns

goTRG gives retailers, brands and marketplace sellers the tools to manage return policies and RA processes, that enables a seamless customer returns experience, and provides intelligent disposition decisions for returns from any POS, eCommerce platform or stand-alone device.

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Powerful Reverse Logistics Capabilities

RWMS offers all the capabilities of a traditional WMS and additional features specific to returns management, such as inspecting, data wiping, refurbishing, and more.

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Sell Inventory Faster, Recover More

Innovative ReCommerce solutions empower you to sell returned, overstock, and distressed inventory on your primary sales channel or across various multi-seller marketplaces simultaneously.

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Returns Management Solutions for Any Business

More Returns, More Problems

Our connected suite of software-enabled returns management solutions guides products seamlessly from the point of return all the way to their successful resale.

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Easing the Burden Of Returns

With our comprehensive returns solutions, brands of any size can improve their returns process and resolve their returns problems, leading to better financial outcomes.

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Impactful Returns Management

We love hearing how our returns management solutions have delivered results for our clients and made an impact on the reverse logistics industry.

“Thanks to the [goTRG] team, we’ve achieved record-breaking credit acceptance rates and successfully handled vendor chargebacks, saving millions. This success is a testament to our team’s collective efforts, and we look forward to further program enhancements and continued teamwork!”

Discount Retailer

“It’s nice to have a partner that understands and is excited to have our business. There’s no telling what we can get done.”

Sporting Goods Retailer

Discount Retailer

“It’s nice to have a partner that understands and is excited to have our business. There’s no telling what we can get done.”

Sporting Goods Retailer

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Case studies

Results Delivered

Learn how goTRG’s returns management solutions solved our clients' returns problems.

Retail

goTRG’s Reverse Supply Chain Efficiency Cuts Returns Costs by 19%

Retail

Global Online Marketplace sees Faster Refunds and Higher Recoveries with goTRG’s Third-Party Seller Returns Management Solution

Consumer Electronics

goTRG’s Custom Computer Configuration and Repair Services Boosts Sales and Sustainability

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46,861,691+

returns processed as of 2023

Demonstrated Results

$5B

of valued retail recovered for our clients

49.5M

pounds of refurbished and recycled items

~50M

pounds of managed returns

Environmental Impact

1M+

miles of unnecessary transportation eliminated

99%

of refurbished and recycled items

32K MT+

CO₂eq of avoided emissions

Considering 10% of products/materials that come into our facilities would have gone to a landfill.

See all the ways we have made an impact when it comes to supporting our teammates, communities, and planet through transformative returns management solutions.

Get our impact report