![](https://cdn.prod.website-files.com/651d8b52af0cece5a1058775/6536e6604ba47d1f326f1afa_651d8b52af0cece5a1058b06_total-retail-logo.webp)
"Looking to the holiday season and how consumers will be purchasing, the ability for retailers to offer returns and exchanges in ways that are convenient for the customer is how they’re going to end up winning — everyone wants to buy online, it’s just whether they look at returns the same way.” — David Malka, Chief Sales Officer, goTRG.