In 2023, a significant shift in return policies emerged, with 87% of merchants reporting increased return rates. Consequently, 81% now charge for at least one return method. Amazon, as a notable example, has implemented a $1 fee for certain returns and is highlighting products with high return rates. This change addresses the financial and environmental costs associated with returns, as retailers often face losses due to shipping and markdowns. In 2022, the environmental impact was stark, with 9.5 billion pounds of returns ending up in landfills. goTRG's data highlights a trend among retailers adopting alternative strategies, with 59% allowing customers to keep or donate items of lower value, a practice aimed at reducing the costs and environmental impact of returns.
