Returns are costly, but they can be an opportunity to make customers even more loyal. Find out what businesses are doing to turn a negative into a net positive. Findings from goTRG’s Returns Report: 2023 Holiday Survey used as a leading resource for how businesses can optimize their returns management strategies. To discourage returns, our study found that retailers are progressively making them more costly for customers with 66 percent of retailers charging restocking fees or return-shipping fees — a six percent increase from 2022.
