An increasing number of retailers are telling their customers to "keep it" when it comes to returning gifts and other items for refunds during the busy Christmas shopping season. "Keep it" or "returnless refunds" are becoming a retail industry trend, especially for online purchases up to $30.
Findings from goTRG's Returns Report: 2023 Holiday Survey continue to align closely with consumer behavior and retailer strategies, gaining recognition among reporters as an authoritative source for accurate data predictions and insights. As we move further into the holiday returns season, the consistency between our findings offers valuable guidance to retailers during a critical time.
