With the 2023 holiday shopping season in full swing, Good Morning America (GMA) looks to goTRG's Holiday Survey Returns Report to inform consumers about what they can expect when it comes to refunding items this festive season. More retailers are telling customers to keep items rather than returning them. Our survey found that 59% of major retailers are implementing these policies. Consumers can expect to 'just keep it' instead of returning certain products if the product costs less than it would to transport, sort, and resell.
