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What Retailers Really Want – Returns Management Edition – Fall 2023

In a rapidly evolving retail landscape, 70% of retailers have partnered with return management solution providers. As investors and entrepreneurs eye the growing reverse logistics market, new returns solutions are popping up each day. But are these solutions genuinely aligned with what retailers want and need?

To find out, goTRG conducted a rigorous study, vetting responses from over 100 U.S.-based retailers with senior titles and annual revenues exceeding $750 million to better understand retailers' true expectations and needs in a returns management partner. This report offers insights that are both responsive and innovative for solving returns.

Download the full report to learn what retailers really want.

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goTRG Return Fraud Survey Report: Spring 2024

April 23, 2024

A deeper look into retail's escalating returns fraud issue with insights gleaned from goTRG's survey of more than 400 U.S. retailers.

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Omnichannel Returns: Why Retailers Are Facing Record Fraud and How to Prevent It

October 26, 2022

Fraud costs retailers $10.30 per $100 in returns, resulting in a loss of $761 annually and a $78.4 billion problem. Our expert on fraud and loss prevention offers tips on identifying predators and preventing losses during the holidays and in an age of increasing fraud.

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