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Solving returns for
SMBs
Transform returns into profitable opportunities for your business by bringing them back to life and maximizing their recovery.
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ReturnPro for SMB

The World’s Premier End-to-End Returns Management Platform

ReturnPro amalgamates the best features of an enterprise returns management SaaS and a network of dedicated returns centers that perform value-added supply chain and reCommerce services across the US and Canada.

Set up your ReturnPro account in under 15 minutes, and start managing your returns like a pro.

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Available for SMBs and Brands That Use

Marketplace Integration & Shopper Experience

Connect your marketplace accounts and reduce returns with robust configuration for return reasons, return windows, eligibility criteria, refunds, credits, exchanges, and gift returns. Tailor the shopper experience with branding, content editing, multi-languages, and multi-currencies.

Trusted Customers & Instant Refunds

Define trusted customers and enable instant refunds using trusted customer algorithm to offer flexible options to your best customers.

Trusted Customer Management
Configure and manage trusted customers through easy-to-use dynamic settings.
Instant Refunds
Activate instant refunds for trusted customers.

Flexible Returns, Exchanges, and Keep It Option

ReturnPro provides the flexibility to tailor refund methods, incentivize repurchases, and offer store credit, while also streamlining product exchanges “keep it” rules.

Optimized Refunds and Incentives
Configure refund methods, incentivize repurchases, and offer store credit.
Seamless Exchanges
Enable smooth product replacements and different item exchanges.

Convenient Drop-Off & Mail-Back

ReturnPro offers a hassle-free solution for drop-off and mail-back returns. Utilizing our vast partner network, employ QR codes, and enjoy cost-effective shipping rates, all while having the flexibility to connect your preferred carrier for a smooth return process.

Expansive Drop-Off Network
Access a network of 10,000+ partner drop-off locations. Simplify returns with QR code and label-free options.
Shipping Advantage
Benefit from ReturnPro’s discounted shipping rates and cross-border shipping capabilities. Seamlessly integrate your preferred carrier services and connect to any carrier network (FedEx, UPS, Canada Post, etc).

Supply Chain Services

ReturnPro simplifies the management of your supply chain services. Intelligent financial dispositions help maximize profitability, while geolocation and customized routing rules provide flexibility and precision in the returns process.

Messaging & Notifications

End-to-end tracking, dynamic notifications, and centralized messaging support, sellers gain control and enhance communication across all their marketplaces.

Multichannel Communication in One Place
Gain control and build trust through proactive communication across all marketplace accounts in a single place.
Engage Everywhere
Dynamic notifications to reach consumers where they’re at (email, SMS, WhatsApp).

Setup & Reporting

ReturnPro simplifies the onboarding process through a self-guided wizard for easy account setup. Gain insights to your returns with a built-in dashboard, standardized reporting, and on-demand data exports.

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Communication & Support
Utilize in-app messaging for direct communication. Access email and live support for assistance.
Powerful Insights
Access a KPI dashboard and out-of-the-box reporting.

Added Benefits for Marketplace Sellers

You and your 3PL can focus on forward fulfillment

White-label returns portal offers a seamless, branded returns experience for your customers

Quickly turn inventory back to restock, or leverage goTRG’s B2B and B2C resale network

Ability to leverage our retail partners for additional local drop-off options to return anything anywhere

Easily Connect to the Most Popular Marketplaces and Carriers

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